KYC and Traffic Acceptance Policy

The public quote form collects only basic commercial and traffic information. Submission of the form does not guarantee:

• Approval
• Testing
• Route access
• Pricing
• Credit
• Activation.

Textology may request:

• Certificate of incorporation
• Business-registration number
• Tax documentation
• Registered address
• Company website
• Corporate email
• Authorized-representative identification
• Ownership information
• Telecom licences or registrations
• FCC form 499 information
• Robocall mitigation database information
• STIR/SHAKEN information.

Applicants may be required to provide:

• Source countries
• Destination countries
• Expected monthly minutes
• Expected concurrent calls
• Calls per second
• Traffic direction
• Traffic purpose
• Route requirements
• caller ID source
• End-customer type
• Current carrier information
• Complaint or traceback history.

Textology may conduct enhanced review for:

• High-volume traffic
• High-risk destinations
• Newly established businesses
• Resellers
• Telemarketing traffic
• Short-duration traffic
• Traffic with unusual caller ID behavior
• Applicants with complaint or traceback history.

Approval may be subject to:

• Route availability
• KYC completion
• Compliance approval
• Technical testing
• Deposit or prepayment
• Credit limits
• Destination restrictions
• Capacity limits
• Signed agreements.

Customers must notify Textology of material changes involving:

• Ownership
• Business name
• Address
• Website
• Regulatory status
• Traffic use case
• caller ID source
• Customer base
• Expected volume.

Textology may require periodic reverification.

Textology may reject an enquiry or account where:

• Information cannot be verified
• Information appears inaccurate
• The traffic presents unacceptable risk
• The business fails to cooperate
• Required documents are unavailable
• The service is commercially or technically unsuitable.

Textology is not required to disclose confidential fraud-detection or carrier-risk criteria.

Approval does not prevent later suspension.

Textology may suspend services if:

• Traffic differs materially from the approved use case
• Complaints increase
• Fraud is suspected
• caller ID is unauthorized
• KYC information becomes outdated
• The customer fails to respond to compliance requests.

KYC documents will be used for:

• Verification
• Fraud prevention
• Regulatory compliance
• Carrier onboarding
• Contract management.

Information will be handled according to the privacy policy.

KYC and compliance: legal@textology.net

Traffic and commercial enquiries: voip@textology.net

Abuse reports: report@textology.net