Privacy Policy

Information submitted through the website

We may collect:

• Full name
• Job title
• Business email
• Phone or whatsapp number
• Company name
• Company website
• Country
• Business type
• Required services
• Target destinations
• Estimated traffic volume
• Traffic-use-case information
• Technical platform information
• Additional information included in an enquiry.

Do not submit SIP passwords, API credentials, private keys or other confidential access credentials through the public quote form.

Business verification information

if your enquiry proceeds, we may request:

• Company-registration documents
• Tax or business-identification information
• Registered address
• Authorized-representative information
• Ownership or control information
• Telecom registrations
• FCC or other regulatory information
• Robocall mitigation database information
• STIR/SHAKEN information
• Traffic history
• Carrier or traceback information
• Proof of ownership or authorization for telephone numbers.

Service and traffic information

for active customers, we may process:

• Call-detail records
• Source and destination numbers
• Call timestamps and duration
• Routing information
• SIP-response codes
• Quality statistics
• IP addresses
• Fraud and security indicators
• Account and billing information
• Support communications.

Automatically collected information

We may automatically collect:

• IP address
• Browser and device information
• Pages visited
• Referral source
• Website interactions
• Cookie or analytics identifiers
• Security and access logs.

We may use information to:

• Respond to enquiries
• Qualify prospective customers
• Prepare quotes
• Review traffic and route requirements
• Complete KYC and regulatory checks
• Configure and provide services
• Prevent fraud and abuse
• Monitor service quality
• Process billing
• Provide technical support
• Investigate complaints
• Respond to traceback and lawful regulatory requests
• Maintain security
• Improve our website and services
• Enforce our agreements and policies.

We may share relevant information with:

• Underlying carriers and service providers
• Numbering and telecom vendors
• Cloud and hosting providers
• Fraud-prevention providers
• Payment processors
• Professional advisers
• Regulators
• Law-enforcement agencies
• The industry traceback group or other authorized traceback entities
• Parties involved in a merger, acquisition or business transfer.

Information is shared only when reasonably necessary for the relevant purpose or when required by law.

Textology does not sell personal information or customer traffic data for monetary consideration. We do not share enquiry information for unrelated third-party marketing.

We may use necessary cookies for website operation, security and form functionality. We may also use analytics tools to understand website usage. Where legally required, non-essential cookies will be used only after consent. Browser settings may be used to restrict or delete cookies.

We retain information only for as long as reasonably necessary for:

• Enquiry management
• Customer-service delivery
• Billing
• Fraud prevention
• Security
• Contract enforcement
• Regulatory compliance
• Legal claims
• Traceback cooperation.

Retention periods may vary depending on the type of information and applicable requirements.

Textology uses administrative, technical and organizational safeguards designed to protect information. No system or internet transmission is completely secure. Textology cannot guarantee absolute security.

Information may be processed in the United States or other countries where Textology, its carriers or service providers operate. Applicable safeguards will be used where required.

Depending on applicable law, you may have rights to:

• Request access
• Request correction
• Request deletion
• Request a copy
• Object to certain processing
• Withdraw consent where processing is based on consent.

Textology may verify your identity before processing a request.

The website and services are intended for businesses and adults. They are not directed to children under 18.

Textology may update this privacy policy periodically. The updated policy will be posted with a revised "last updated" date.

Textology Inc.

10 Cebra Avenue

Staten Island, NY 10301

United States

Privacy and legal: legal@textology.net

Support: support@textology.net